Site Administrator support

Are you a Site Administrator? Check out these helpful Site Administrator support FAQs.
1. How do I provide a user with administrator permissions?

1. Select “Admin” at the top of your screen

2. Select “Manage Users”

3. Find the user you want to give permissions to and select the pencil icon (Edit)

 

4. Select the “Permissions” category

  • Moderate content: who responds to reported content?
  • Manage site settings: who can change the site configurations?
  • Manage users
    1. Manage local users: in cases with more than one location
    2. Manage all users: all users in all locations
2. Some users want their contact information to remain private. Can I give them this option?

1. Select “Admin” at the top of your screen

2. Select “Manage Site”

3. Select “Configuration Information”

4. Activate “Contact privacy”

Note: Once Jill allows Paul to view her contact information, Paul will be able to view her contact information henceforth.

3. Why can I not remove a location from a particular user?

This is because the user has posted items that are still live in the said location. Please instruct the user to delete his/her items from the said location. Why is this? T o avoid orphaned items with no associated user.  This keeps the system clean and free of orphaned posts.

4. How do I report an inappropriate post?

All users can report an item. Simply select the “Report” button at the bottom of the post. This will notify a site moderator of a potential issue in need of review.

5. How do I flag a post so it is removed from display?

Only site moderators with “Manage content” permission can flag posts.

Simply select the “Flag” button at the bottom of the post.

6. I want to receive all notifications directly to my email. How do I activate this option?

1. Select your Profile (top, right)

2. Select  “Settings”

3. Select “Messages sent to”

7. How do I change the Welcome message users receive upon first login?

1. Select “Admin” at the top of your screen

2. Select “Manage site”

3. Select “Login settings” at the bottom of the first tab.

4. Add your custom welcome message in the “Welcome” section.

IMPORTANT:  In addition to your custom message, the text “Please confirm your profile information is complete.” is hardcoded and will appear at the bottom of the welcome message that users will receive.